Refund Policy

​At Bitter Boy Apparel, every item is made to order. Because we don’t hold inventory and each piece is printed at the time of purchase, our refund and exchange policy is slightly different from a traditional retail store.

 

1. Damaged or misprinted items

If your order arrives damaged, defective, or with a printing error, we’ll make it right.

 

• Reporting period: Email bitterboyapparel@outlook.com within 14 days of delivery.

• Evidence required: A clear photo of the issue and the packaging/shipping label.

• Resolution: Once verified, we’ll send a replacement free of charge or refund your original payment method.

 

 

2. Sizing and change of mind

Because products are made to order, we can’t offer refunds or exchanges for incorrect size selection, change of mind, or minor colour variations (screens can display colours differently). Please check size information before ordering.

 

3. Lost or missing packages

If your package is lost in transit, contact us within 14 days after the estimated delivery date. If confirmed lost, we’ll arrange a replacement at no cost.

 

4. Incorrect shipping address

Please double-check your address at checkout. If an item is returned due to an incorrect address provided by the customer, the customer is responsible for the cost of re-shipping.

 

5. How to start a request

Email bitterboyapparel@outlook.com with:

 

• Your order number

• A short description of the issue

• Photos of the product and the shipping label